General - Scope
1.1 The following terms and conditions apply to all business relationships between the customer and Cycloshost UG, following named as “us”. The governing law is that which was valid when the contract was put into effect.
1.2 Dissenting, conflicting or additional customer terms and conditions, even if acknowledged, are not part of the contract unless their validity is expressly agreed upon.
2. Conclusion of the contract
2.1 Our offers are subject to change. We reserve the right to make technical and other changes within reason.
2.2 Upon ordering, the customer is bound to the tentative offer. We will confirm the receipt of the customer's order immediately. The confirmation is not contractually binding. The confirmation and acceptance of the contract may be incorporated together.
2.3 We are entitled to accept the offer of a contract (the order) within a period of 5 working days after receipt. We are also entitled to reject the order after examining the reliability of the customer.
3. Scope of services
3.1 Cycloshost UG makes no warranties or representations of any kind for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, noninfringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Cycloshost UG or its agents or employees shall create a warranty. Cycloshost UG provides no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free from viruses or other harmful components. Under no circumstances shall Cycloshost UG be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties' use of the service to access your services, or to access the Internet or any part thereof, or your or any third parties' reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance. If you are dissatisfied with Cycloshost UG service or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service.
3.2 You understand that by placing information on Cycloshost UG's servers that such information becomes available to all Internet users and that Cycloshost UG has no way of limiting or restricting access to such information or protecting such information from copyright infringement.
3.3 The services offered are those valid at the time of the order based on the offer information, the order form and the applicable special offers.
3.4 Additional technical support services are not included in the offers. If needed or desired the user will be charged separately. The effective prices are available at any time at http://cycloshost.com
4. Data integrity
4.1 Where data is transmitted to us, the customer is to back up their data regularly. The server will be backed up regularly by us only when this is part of the offer. In the case of data loss, the customer must transfer the respective databases to us again free of charge.
4.2 The customer is obliged to carry out a complete data backup before any changes are made.
4.3 The customer will receive an user ID and password for security purposes. This must be kept confidential. The client will be held liable for any malpractice resulting from the unauthorized use of the password. If the customer becomes aware that unauthorized third parties know the password, they have to inform us without delay. If the customer is at fault for third-party password abuse, the customer will be liable for all user fees and damages. In suspicious cases the client is able to request a new password, which we then send on to the clients.
5.1 Our data protection practise conforms to the Federal Data Protection Act (BDSG) as well as the German Teleservices Act (TMG).
5.2 Personal data of customers will only be collected and used, if they are required for the creation, content arrangement or modification of the contractual relationship. The client is obligated to update these data in its online administrations area.
5.3 The client’s Email address will only be used for information on orders, for invoices and – provided that the client does not object – for customer care as well as for our newsletter, if the client so wishes.
5.4 We do not give any personal client information to third parties, with the exception of our service partners as far as they are required to determine the remuneration and settlement with the customer.
5.5 The client has the right to information and a right to amend, to suspend or to delete his saved information. If deletion conflicts with a legal or contractual duty to save information, or other legal grounds, the information will be made inaccessible.
6. Published Content
6.1 It is the customer's responsibility to identify the Internet content as their own or as third-party content. The customer's full name and address must be present. Further obligations may result from the provisions of the Telecommunications Act and Teleservices Act. The customer is obliged to examine these provisions and to comply with them.
6.2 The client undertakes not to publish content that may violate the rights of third parties or otherwise violate the law. The placement of erotic, pornographic, extremist material or material not deemed in good taste is not permitted. We are entitled to block access to the account of any customer who violates this.
The client assumes total responsibility and risk for the use of Cycloshost UG's servers and the Internet. It is solely client's responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through Cycloshost UG or on the Internet generally.
The same applies in the event that the customer publishes content which is capable of violating the rights of individuals or groups of people, or that insults or denigrates these people. This applies even without an actual legal claim. We are not obligated to review our customers' content.
6.3 The sending of spam mail is forbidden. This includes in particular the sending of illegal, unsolicited advertising to third parties. With regards to the sending of Emails, it is forbidden to provide false sender information or to conceal the identity of the sender by other means. We are entitled to block the access if it is not respected.
7.1 For direct damages, secondary damages or lost profits due to technical problems and disturbances within the Internet that are not in our sphere of influence, we assume no liability.
7.2 With regards to contractors, we are not liable for minor negligence of contractual obligations. This does not apply to all cases of personal injury and is in accordance with the product liability law.
For indirect damages and loss of profits, we are liable only in cases of intentional or gross negligence. In this case we are liable only for the contract-typical predictable damage, a maximum of 100% of the annually fee.
7.3 If the customer’s web content is in violation of paragraph 6 of obligations, particularly in violation of legal prohibitions or morality, they shall be liable to us for all of the resulting direct and indirect damages, including property damage.
In addition, the customer agrees to free us from all claims by third parties – no matter which kind – that may result from illegal internet content. The exemption obligation includes liability for all legal defence costs (e.g. court and attorneys' fees).
8. Terms of payment
8.1 The current valid prices are accessible at any time at http://cycloshost.com
8.2 Depending on the contractual agreement, a monthly, quarterly or annual account will be issued. Monthly payments are conducted solely by issuing a debit authorization. All other payments are carried out through issuing an invoice. Payment is due immediately upon receiving the invoice. Payments are charged in a calendar month basis.
8.3 We are entitled without warning to deduct bank fees and default interest on all overdue payments as indicated on the invoices.
If the client is a consumer/end-user, the amount of interest charged will be 5 percentage points above the base rate. If the client is a contractor/business, the interest charged will be 8 percentage points above the base rate.
8.4 We are also entitled, in case of default payments, to block the internet presence of the customer and to block all other functions.
8.5 Invoices are sent by Email as attachments, on request with qualified signature. To receive invoices by ordinary post we are entitled to charge a reasonable service fee. For retrospective changes to invoices, which come about due to no fault of ours, we are entitled to charge a reasonable service fee.
9. Contract duration/cancellation/place of execution
9.1 Where not otherwise contractually agreed, the contracts are in place for an indefinite period of time.
9.2 The contract is cancellable without giving reasons by both parties at any time during a period of 30 days to the end of the month, but at the earliest on expiry of the minimum contract period stipulated in the contract. A cancellation can only be done in writing by letter, fax or via the secure online administrations area, provided this option is available.
9.3 We are also entitled to terminate the contractual relationship for good cause without notice. One important reason for termination would be in the case of two consecutive months that the customer did not pay a substantial part of the compensation owed. Another important reason, among others, can also be that the customer contravenes or ignores warnings about infringement of the requirements of section 6.
Another important reason, that can result in block or determination without notice, may be that the customer uses content, which affects the performance or the safety of the server.
9.4 The place of business for all services under this contract is Leipzig, Germany. Jurisdiction for all disputes arising from this contract is for the relevant local Leipzig court if the customer is a contractor, a legal entity of public law, or public legal special fund.
The same applies if the customer does not have general jurisdiction in Germany or when the domicile or habitual residence at the time of the action is not known. We are also entitled to take legal action in the country of residence of the customer.
9.5 If the client intends to devolve his contractual rights to another person, he requires our consent. Devolution of contractual rights can only be done in writing by letter, fax or via the secure online administrations area, provided this option is available. When devolution is carried out by letter or fax, the previous and the new contract partners must both provide a signature.
10. Rules for reseller
10.1 The customer is entitled to third-party contractual rights using the internet presence provided to him by us. In this case, the client still remains the sole contractor. The client is committed to all the terms of the contract, arising from the terms and conditions as well as from our order forms, passing these on to all third parties and obliging them to comply with the terms.
10.2 When changes need to be made regarding the participation acts of third parties, the customer is obligated to cooperate. The customer will provide us with the third party's address and contact details on request. We are entitled, in the case of changes, to contact third parties directly to demand their written agreement to the changes.
10.3 The customer is responsible for all third party contractual violations. The customer is financially liable to us for all damages resulting from third party violations. In addition, we are exempt from liability for all claims which may arise from third parties and others.
11. Cancellation terms
11.1 Right of withdrawal
You can revoke your contractual statement, without stating reasons, in written format (E.g. by letter, fax or Email) within 2 weeks. The period begins on receipt of this instruction in written format, however not before the conclusion of the contract and also not before the fulfilment of our information duties according to § 312 c clause 2 of the German Civil Code (BGB) in conjunction with § 1 clause 1,2 and 4 of the German Civil Code’s Information By-law (BGB-InfoV) as well as our duties according § 312 clause 1, 1 BGB in conjunction with § 3 BGB-InfoV.
Ensuring the revocation period depends on the timely sending of the revocation. The revocation should be addressed to: Cycloshost UG, Management Board Tina Pagel c/o Betacoop eG, Postfach 500220, 04302 Leipzig, Germany.
11.2 Consequences of withdrawal
In the event of a valid revocation of this agreement each party shall return to the respective other party the benefits received.
Your right of withdrawal expires prematurely, if the contract is completely fulfilled by both parties at your specific request, before you have practiced your right of withdrawal.
Obligations regarding refunds must be fulfilled within 30 days. The period begins for you on sending your revocation, for us upon receipt thereof.
12. Queries and complaints
Queries and complaints should be addressed to Cycloshost UG, Management Board Tina Pagel c/o Betacoop eG, Postfach 500220, 04302 Leipzig, Germany.
Status: 1 November 2013